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Shawna James

Joined Aug 24, 2023

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Last activity Mar 21, 2025

Community Product Feedback Specialist

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ACTIVITY OVERVIEW

Latest activity by Shawna James

Shawna James commented,

Community comment Feedback - Ticketing system (Support)
Thank you for raising Abla! That tag was added erroneously we apologize for the confusion there. This feature request is with our product team and under consideration for future roadmaps but we do not have any estimated time of delivery here. Please continue to provide your use cases and upvote if this feature would be helpful for you! Thank you for your continued engagement and feedback.

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Chat and Messaging (Chat)
Hey Michelle,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Admin Center
Hey Shelby,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Admin Center
Hey Joshua, thanks for your question. No action is needed from you at this time! You are probably seeing this ticket in your My Activities page? If so, please note that we are aware that these tickets are showing up and are working on a solution in order to avoid confusion! Due to an integration we have in our Community, members are seeing tickets that are for our internal tracking purposes. Thank you for raising this and we apologize for any confusion here!

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Reporting and analytics (Explore)
Hey Andrew, thank you for taking the time to share your feedback. A lot of our community members have an interest in sharing Explore feedback at the moment for the new Dashboard builder. We have created a proactive feedback post here for folks to add their thoughts in the comments, and so that we can consolidate/respond to feedback on this area more easily. As a result, we have documented your feedback but are going to close this post for comment. 
 
If you would like to provide further feedback, please do so on the post here. Thank you for being a valuable member of the Zendesk Community!

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Reporting and analytics (Explore)
Hey Atanas thank you for taking the time to share your feedback. A lot of our community members have an interest in sharing Explore feedback at the moment for the new Dashboard builder. We have created a proactive feedback post here for folks to add their thoughts in the comments, and so that we can consolidate/respond to feedback on this area more easily. As a result, we have documented your feedback but are going to close this post for comment. If you would like to provide further feedback, please do so on the post here. Thank you for being a valuable member of the Zendesk Community!

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Ticketing system (Support)
Hey Izabella,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Reporting and analytics (Explore)
Hey Judy,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Ticketing system (Support)
Hello Evangelina, thank you for taking the time to provide us with your feedback.
 
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Mar 21, 2025 · Shawna James

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Shawna James commented,

Community comment Feedback - Help Center (Guide)
Hey Scott,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

View comment · Posted Mar 21, 2025 · Shawna James

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