Shawna James

1. Community
2. Feedback - Help Center (Guide)
3. Option to delay publication when using "Replace media"

Thank you Kimber!

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• Shawna James
• Created December 04, 2023 15:14
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Please revert the change to the email thread order - Follow on

Hi Jorden, thank you for your feedback here. I wanted to point you in the direction of an older thread on this subject with updates from our PM team. Hopefully this helps clarify your request, than...

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• Shawna James
• Created December 04, 2023 01:16
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Pausible Update - Allow option pause SLA when a response is not necessary

Hey Aaron, thanks so much for your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please show your support by giving an upvote o...

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• Shawna James
• Created December 04, 2023 01:14
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Option to delay publication when using "Replace media"

Hey Kimber, thanks so much for your feedback. I want to point you in the direction of our product feedback template. This template was designed with Community members and PM's to help users articul...

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• Shawna James
• Created December 04, 2023 01:07
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Guide Production Instance Should be Available to Copy into Sandbox

Hey Morgan, thanks so much for your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please show your support by giving an upvote ...

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• Shawna James
• Created December 04, 2023 01:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Auto-reply Feature Request: Show Articles relevant to requester's organization

Hey Alex, thanks so much for your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please show your support by giving an upvote or...

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• Shawna James
• Created December 04, 2023 01:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Add requester email and org name data to {{ticket.comments_formatted}} placeholder

Hey Kirill, thanks so much for your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please show your support by giving an upvote ...

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• Shawna James
• Created December 04, 2023 01:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Show an "Unassigned" view for tickets that are not within a view

Hey Allen, thanks so much for your feedback. This has been logged for our PM team to review. And thank you Jahn and Matthew for your help with a solution here.  For others who may be interested in ...

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• Shawna James
• Created December 04, 2023 01:00
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Enable Additional Status Categories in Community

Hey Rex, thanks so much for flagging this and for sharing more of your feedback. We are looking into this issue for others who may need it. We appreciate you taking the time to add in your perspect...

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• Shawna James
• Created December 04, 2023 00:52
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attachments of side conversations can not be copied into the main correspondence!

Hey Stephan, thank you for your feedback. I want to point you in the direction of this larger post about side conversations present in the community. We would appreciate you adding your feedback to...

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• Shawna James
• Created December 04, 2023 00:51
• 0 votes