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Tom Watsham's Avatar

Tom Watsham

Joined Apr 17, 2024

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Last activity Nov 19, 2024

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ACTIVITY OVERVIEW

Latest activity by Tom Watsham

Tom Watsham commented,

Community comment Feedback - Chat and Messaging (Chat)

do we have an update on this?

View comment · Posted Nov 19, 2024 · Tom Watsham

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Tom Watsham created a post,

Post Q&A - Chat, messaging, and widgets

We are experiencing an issue with Zendesk support, when we receive chats via messaging. The customers can have the same journey to speaking to an agent however sometimes it will then show in the subject as conversation with [customers name] more often it shows as Conversation with Web User [followed by random characters and numbers]. I am not sure what is causing this to happen.  any suggestions to help look into would be great

Posted Apr 17, 2024 · Tom Watsham

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