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Tom Watsham
Joined Apr 17, 2024
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Last activity Nov 19, 2024
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Latest activity by Tom Watsham
Tom Watsham commented,
do we have an update on this?
View comment · Posted Nov 19, 2024 · Tom Watsham
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Tom Watsham created a post,
We are experiencing an issue with Zendesk support, when we receive chats via messaging. The customers can have the same journey to speaking to an agent however sometimes it will then show in the subject as conversation with [customers name] more often it shows as Conversation with Web User [followed by random characters and numbers]. I am not sure what is causing this to happen. any suggestions to help look into would be great
Posted Apr 17, 2024 · Tom Watsham
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