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Tal Yarimi

Joined May 13, 2024

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Last activity Aug 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Tal Yarimi

Tal Yarimi commented,

CommentHelp with Web Widget

I received the following message in my Zendesk Support console:

“Messaging will be turned on for your account on August 20, 2024. Switch now to access the improved capabilities earlier. Find out more.”

 

Currently, I'm using the classic web widget with a "Contact Support" form embedded in my website, utilizing the HTML provided in the installation tab of the classic web widget.

 

My question is: Once I enable messaging, will I still be able to use my classic web widget as a "Contact Support" form, or will I be required to switch to chat or another type of messaging? It's crucial for me to maintain the existing "Contact Support" form we have in place.

View comment · Posted Aug 10, 2024 · Tal Yarimi

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Tal Yarimi commented,

CommentHelp with Web Widget

I received the following message in my Zendesk Support console:

“Messaging will be turned on for your account on August 20, 2024. Switch now to access the improved capabilities earlier. Find out more.”

 

Currently, I'm using the classic web widget with a "Contact Support" form embedded in my website, utilizing the HTML provided in the installation tab of the classic web widget.

 

My question is:

Once I enable messaging, will I still be able to use my classic web widget as a "Contact Support" form, or will I be required to switch to chat or another type of messaging? It's crucial for me to maintain the existing "Contact Support" form we have in place.

View comment · Posted Aug 10, 2024 · Tal Yarimi

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Tal Yarimi commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Jun 03, 2024 · Tal Yarimi

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Tal Yarimi commented,

CommentBusiness rules

Can i use the satisfaction.current_rating content inside an if statement in a trigger ?

for example - if satisfaction.current_rating=="good i am satisfied" than..

else.. 

View comment · Posted May 13, 2024 · Tal Yarimi

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