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Donovan Miner

Joined Jan 16, 2025

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Last activity Jan 16, 2025

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Donovan Miner commented,

CommentHow to manage phone numbers in Talk

Not being able to disable ticket creation on calls has created more work for my team. For example, if one agent takes a call and needs to transfer to another, there's the original inbound ticket, an outbound ticket for the transfer, and a third for the transferee accepting the call. Sure, merging these is a possible solution, but all unnecessary work for my team. 
We used to be able to enable/disable inbound and outbound call creation independently. What happened to that setting? 

View comment · Posted Jan 16, 2025 · Donovan Miner

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