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Julia McKellow

Joined Aug 22, 2023

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Last activity Mar 06, 2024

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ACTIVITY OVERVIEW

Latest activity by Julia McKellow

Julia McKellow commented,

Community comment Feedback - Ticketing system (Support)

I found that if you want to add a long table, e.g. to display a lot of data, then you can select only 10 lines/rows to add at first. Then you must insert each following row manually, one by one, which is a bit if a fiddle. I had a table with 42 rows (to display fields available for a task), so I had to add 32 rows individually, which seemed rather slow when under a deadline for a software release with the updated knowledge base articles available.

I contacted support, who advised that this is a current product limitation, and that to help get this flagged for review is to post here.

Please comment if this had been an issue for you!

 

View comment · Posted Mar 06, 2024 · Julia McKellow

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Julia McKellow created a post,

Post Feedback - Ticketing system (Support)

I found that if you want to add a long table, e.g. to display a lot of data, then you can select only 10 lines/rows to add at first. Then you must insert each following row manually, one by one, which is a bit if a fiddle. I had a table with 42 rows (to display fields available for a task), so I had to add 32 rows individually, which seemed rather slow when under a deadline for a software release with the updated knowledge base articles available.

I contacted support, who advised that this is a current product limitation, and that to help get this flagged for review is to post here.

Please comment if this had been an issue for you!

Posted Mar 06, 2024 · Julia McKellow

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Julia McKellow commented,

Community comment Feedback - Help Center (Guide)

Hi Katarzyna Karpinska, thanks for responding.

It's not necessary to restrict the editing space horizontally as much as it is either - the section on the right hand side does not need to be so wide. Maybe that could be a lot narrower until the user clicks on the "Article settings", and then expand it. 

We really are struggling editing articles now, especially in the placement of images. It is now easier, though a lot slower, to write the content for an article in Word and then paste it in to Zendesk, then we need to re-format for headings, links, etc. 

 

We'd really appreciate your prompt attention to this! Thank you.

View comment · Posted Jan 28, 2024 · Julia McKellow

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Julia McKellow commented,

Community comment Q&A - Help center and community

Hi, This solution worked for me - (I tried "allow unsafe content" as per "Operations Support" to allow embedding a Tango into Zendesk, and that didn't work). However, I persevered, and found that I could do it this way:

1. Copy the Tango "Embed code"  to clipboard, and then

2. In the editor for the KB article, edit the html and add that Embed code in the required location in the html, and that worked. You have to use the "Embed code", and select Zendesk format, not the "Copy Link". 

(My little tip to find where in the html to add the embed code: In the editor, I added "Start here" and "End here" lines of text so I could easily find the spot in the html box, then pasted in the Embed code and applied, then went back in the editor, removed those marker lines.)

Don't know why it has to be so convoluted - it works a treat in Hubspot to insert a Tango as a video in the editor.

Come on Zendesk - get with it!! Make it easy for your customers.

View comment · Posted Jan 17, 2024 · Julia McKellow

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Julia McKellow commented,

Community comment Feedback - Help Center (Guide)

Thanks Tara

I also noticed that the footer bar with the new icons is very much taller than it needs to be to accommodate the buttons etc that are there. It could be half the height and give back couple of lines for editing.

I am attaching a screenshot of my edit screen. I have outlined the entire screen in a red outline so you can see that this is the whole edit screen. As you can see the space where I can edit and format content (in the smaller red outline) is only a small fraction of the screen. the footer bar is marked with red arrows. It is not a good layout design for efficient writing and editing!

Thank you

Kind regards

Julia

View comment · Posted Dec 19, 2023 · Julia McKellow

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Julia McKellow commented,

CommentAnnouncements

Especially now that the tool bar at the foot of the page takes up vertical space - there is now even less screen real estate to use for editing....

View comment · Posted Dec 18, 2023 · Julia McKellow

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Julia McKellow created a post,

Post Feedback - Help Center (Guide)

With the changes to the UI, and the tool bar at the foot of the page, there is such a short vertical space to use now. this does make it very difficult to create, edit and format content.   If the Header section could be floating, that would allow a better view of your work without having to go to the view and back all the time...Please consider???

Posted Dec 18, 2023 · Julia McKellow

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Julia McKellow commented,

CommentAnnouncements

totally agree with Uriah - allowing greater screen real estate for writing by floating the header section would be really good!!! 

View comment · Posted Dec 18, 2023 · Julia McKellow

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Julia McKellow commented,

Community comment Feedback - Help Center (Guide)

I agree 100% with the observations mentioned above. It is very difficult to view enough of an article to create the layout and format while editing. This seems very short sighted to have the screen with so much of the screen taken up by the header section. All we need is the toolbar and the article name. 

There is a large amount of blank space above that which is wasted.

PLEASE, Zendesk, can you address this urgently? You'd commented in October 2022 that this was in progress. Nearly a year has gone by and it is still a big issue for your customers.

Thank you!

View comment · Posted Aug 28, 2023 · Julia McKellow

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Julia McKellow commented,

CommentHow to manage the help center

Wilco van Doorn - thank you , that solved my problem!

View comment · Posted Aug 22, 2023 · Julia McKellow

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