Chris McGrath
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Total activity60
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes26
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Subscriptions25
Activity overview
Latest activity by Chris McGrath-
Chris McGrath commented,
I can't find the feedback I left on this years ago, but my comment at the time was when I use ZenDesk, it feels like I'm using a product that despises that it's in the browser, and actively fights ...
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Chris McGrath created a post,
Dynamic HTML Page title for agents
I've raised this before but I can't find it, and it's more annoying than ever. Edge has this fantastic new feature where when you copy the url it does a rich format copy so if you paste it in teams...
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Chris McGrath created a post,
Stop CCing people when they are mentioned in a private comment
This behaviour just makes no sense and makes the separation between followers and ccs pointless. If I put a private comment on a ticket: Hey @JohnSmith are you familiar with this? and they reply:...
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Chris McGrath commented,
Hi Nicole, Thanks for your response. I don't mean to complain, but I would like to point out a few things: The argument of considering things based off a single request makes this site mute - 90% ...
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Chris McGrath commented,
Any word on this, the implementation needs to be fixed
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Chris McGrath created a post,
Slack integration: Option to make the url preview less verbose
Most Urls Previews display the Title and then 1 or 2 sentences. Nice clean, and doesn't take too much focus away from the rest of the chat. And there's a way to get rid of the preview if it does be...
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Chris McGrath commented,
Hi, It would be nice if you had an option for the Welcome email to be pure html. For example,if I want bullet points I write: <ul> <li>one</li> <li>two</li></ul> And you then add line breaks ...
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Chris McGrath created a post,
Block certain end users from being able to raise Urgent ticket
AnsweredSome end users abuse the ability to mark a ticket as Urgent and mark every minor request as Urgent. We would like a way to stop them from raising Urgent tickets. We could setup an automation, but t...
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Chris McGrath commented,
Personally, I'd prefer a way to say "On hold til" I'm more often to organise something for "Next Thursday" and it's easier to look at the calendar and get the date than figure out how many days in...