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Michael

Joined Aug 21, 2023

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Last activity Jul 10, 2024

Success Manager for SuccessCX

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ACTIVITY OVERVIEW

Latest activity by Michael

Michael commented,

CommentTicket basics

Hi there, having some troubles with the new view... 

1) We could see the location of the user who raised the ticket in the old view, which was super useful for detecting spam. Is there a way to get this information in the new workspace? 

2) We were easily able to update/link the users details form the old view and now it is a much longer process. Is there a way to link messages to the user directly from the new workspace? 

View comment · Posted Aug 21, 2023 · Michael

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