이상우

In my Zendesk side app, I tried to send an API request to an external server with the "cors: false" option, but I received a 504 response.

The external server has added the information obtained from "/ips" to the firewall whitelist.
 

If the external server request URL is, for example, https://abc.abc.com:3000/test, the request is processed successfully when tried from a Zendesk webhook.
 

I am wondering why the request is not being processed correctly only when tried from the side app.

Could you also check how the request was sent from the proxy server?

https://developer.zendesk.com/api-reference/apps/apps-support-api/nav_bar

Thank you for your respond
If there is no data such as an api key when accessing ticket sidebar,
I want to move it to Nav_app and input data.but, i think that custom event handler can't store input data.

I try to get installation app id and store input metadata in installation object.
But, this way has a little problem that delay time caused by asyncronized request.

Is there any different way to store input data?

One project set Zendesk navbar, ticket_sidebar.
I want to store the data entered by the user in the navbar app in metadata and use it in ticket_sidebar, how can it be implemented?
The project is being developed in React 18 version.