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Elizabeth Chong
Joined Jul 12, 2023
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Last activity Nov 09, 2023
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Latest activity by Elizabeth Chong
Elizabeth Chong created a post,
Hi experts, our manager left the company but the Zendesk that we have was under him as the only account owner. We couldn't reach him and would like to know if it's possible to transfer the ownership to our new manager. Your input was highly appreciated.
Thank you.
Posted Nov 09, 2023 · Elizabeth Chong
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Elizabeth Chong commented,
Hi David, noted with thanks.
View comment · Posted Sep 26, 2023 · Elizabeth Chong
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Elizabeth Chong created a post,
How was the bad satisfaction and good satisfaction percentage calculated for each ticket? 
Posted Sep 23, 2023 · Elizabeth Chong
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Elizabeth Chong commented,
Thank you guys for the information!
View comment · Posted Jul 28, 2023 · Elizabeth Chong
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Elizabeth Chong created a post,
I'm still new to generating the report from Zendesk and our company are only supporting customer through email. May I know if anyone can assist to define the below three column meaning?
Posted Jul 13, 2023 · Elizabeth Chong
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Elizabeth Chong commented,
Here's the situation, our agent need to respond to the email coming in to Zendesk. I was wondering if we could set like a notification sound for this incoming mail from the customer?
View comment · Posted Jul 12, 2023 · Elizabeth Chong
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Elizabeth Chong created a post,
Is there any feature where we can put notification when there's an incoming email?
Posted Jul 12, 2023 · Elizabeth Chong
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