Guru

Hi,

   I see that Zendesk provides the Live Dashboard which allows the supervisor to listen to agent calls and even barge-in when required. Do you provide similar audio listen-in / live streaming facility to 3rd party vendors as well? We would use these live streams to provide live agent assist support to the customer's agents.

We have a few mutual customers who would like to go forward with such an integration. Your inputs will help us in that motion.

Thanks