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Tanya Pagoni's Avatar

Tanya Pagoni

Joined Feb 13, 2024

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Last activity Feb 13, 2024

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Latest activity by Tanya Pagoni

Tanya Pagoni commented,

CommentViews, ticket status, and ticket fields

It would be useful if the system default Type field could have the option to add more options in its dropdown such as a new value named Request, instead of having to disable it and create custom fields.

Needing to create a similar custom field just to be able to add one extra value after having worked on a large number of tickets for a long period of time, makes it quite difficult to stop using the default field as it is linked with various other Zendesk items and forms.  

Thank you. 

View comment · Posted Feb 13, 2024 · Tanya Pagoni

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