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Stefan Caruana
Joined May 02, 2024
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Last activity May 02, 2024
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Latest activity by Stefan Caruana
Stefan Caruana created a post,
Post Feedback - Chat and Messaging (Chat)
Referring to the new announcement where additional customer data (location, browser, device, etc.) will be shown in the Agent Workspace during chat/messaging:
Announcing device information in the Agent Workspace for messaging – Zendesk help
Would be great to also list the customer's local time depending on their location and timezone. This helps schedule meetings and sessions with customers from around the world.
Posted May 02, 2024 · Stefan Caruana
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