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Brittney

Joined Oct 04, 2023

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Last activity Feb 21, 2024

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ACTIVITY OVERVIEW

Latest activity by Brittney

Brittney commented,

Community comment Q&A - Reporting and analytics

Hi Brandon, thanks so much for all your help. The additional details are super helpful, we're going to try them out this week and i'll get back to you if we have any further questions. Thanks again!

View comment · Posted Feb 21, 2024 · Brittney

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Brittney commented,

Community comment Q&A - Reporting and analytics

Hi Brandon, thank you so much for the help. I was curious if you have more details for option #1? I'm relatively new to Zendesk and we just launched in January so I'm learning everything as we go. In this scenario because it creates a ticket I would be able to see the user's answers correct? Thanks again! 

View comment · Posted Feb 20, 2024 · Brittney

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Brittney created a post,

Post Q&A - Reporting and analytics

Hello, we're trying to create a workaround to get product feedback from customers through proactive messages/bot flow so that they don't need to engage with support to provide feedback on new features. We created a custom dropdown field that contains levels of satisfaction (similar to a CSAT). We want to be able to report on which dropdown answers were selected, is this possible? And if so, can we report on the # of answers selected and by which users? Thanks! 

Posted Feb 16, 2024 · Brittney

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Brittney commented,

Community comment Feedback - Help Center (Guide)

Hell, thanks for sharing these articles! I'm more curious about how to manage the suggested next articles on our Help Center (not bot or ticket submission). The suggested articles are at the bottom of each help article page and often are incorrect and don't make sense as a next reading path for users. 

View comment · Posted Jan 23, 2024 · Brittney

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Brittney created a post,

Post Feedback - Help Center (Guide)

Zendesk's automated Next Article suggestion is often wrong on our help center. We want the ability to correct the suggested next article section. Is anyone else having this issue and found a workaround? Thanks

Posted Jan 19, 2024 · Brittney

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Brittney created a post,

Post Q&A - Chat, messaging, and widgets

Does anyone know if we can push CSAT surveys through chat widgets? Our widget is embedded in our product and we want the ability to send a product CSAT survey to our customers through a proactive message. Thanks 

Posted Jan 11, 2024 · Brittney

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Brittney created a post,

Post Feedback - Chat and Messaging (Chat)

It would be really beneficial for users to be able to continue engaging with the bot after submitting a support ticket. For example, users should be able to search for helpful articles that may resolve their issue prior to their ticket being resolved. From what we have been told from Zendesk support, once a user submits a support ticket through out bot, they can no longer engage with the bot until the ticket has been resolved which creates a bad user experience. Is anyone else dealing with this and have a workaround? Thanks! 

Posted Nov 20, 2023 · Brittney

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Brittney commented,

CommentSetting up Zendesk Chat

Hello, is there a way we can turn off the bot transcript for customers after they submit a support ticket? We don't want customers receiving an email with all the bot transcripts. Thanks!

View comment · Posted Nov 13, 2023 · Brittney

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Brittney commented,

Community comment Q&A - Chat, messaging, and widgets

Ollie thanks for the response and help with this! 

View comment · Posted Oct 05, 2023 · Brittney

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Brittney created a post,

Post Q&A - Chat, messaging, and widgets

Is there a way to have a message pop up through chat when users log into our product? We want to be able to notify them when a new product feature or enhancement is available and direct them to our knowledge center (guide). Thanks

Posted Oct 05, 2023 · Brittney

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