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Darren Smith

Joined May 15, 2024

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Last activity Feb 19, 2025

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ACTIVITY OVERVIEW

Latest activity by Darren Smith

Darren Smith commented,

Community comment Feedback - Help Center (Guide)

Upvote from me. This is something that would be very useful. 

 

For example having a customer process for raising an issue, followed by an internal area that provides the process for the support team to follow to resolve the issue for the client.

 

This is functionality that's also available on other knowledge based applications, so will be valued here and saves time having to create two separate articles.

View comment · Posted Feb 19, 2025 · Darren Smith

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Darren Smith created a post,

Post Feedback - Reporting and analytics (Explore)

I require the ability to be able to have data to be able to build reports which show analysis of client use of our help centre articles.

At the moment the current offering is very limited.

 

There is no way for me to report specifically on which clients have accessed each articles and when they accessed them from within Explore.

Posted Jul 16, 2024 · Darren Smith

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Darren Smith commented,

Community comment Feedback - Reporting and analytics (Explore)

Another vote from me. We have a report which shows a RAG status, but we cant add conditional formatting to colour the box red, amber or green depending on the value. This is needed for a director report.

View comment · Posted May 15, 2024 · Darren Smith

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