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Aisyah
Joined Nov 03, 2023
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Last activity Feb 03, 2025
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Latest activity by Aisyah
Aisyah commented,
Daniel Wennerdahl did you find a solution for this?
View comment · Posted Jan 07, 2025 · Aisyah
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Aisyah commented,
Hi,
I am trying to create a report that would calculate a custom resolution time.
The calculation is as follow ((no. of tickets where ‘Attributed to X’ = yes) vs total of DO)*1000000
I have created a metric Attributed to X - IF [Attributed to X?] = "yes" THEN [Ticket ID]
ENDIF
Theoretically, I want to use Result Metric Calculation to calculate kpi as follow:
(COUNT(Attributed to BLX)/COUNT(Tickets))*1000000
The issue I have right now is, the ‘Attributed to X’ metric is not returning any value even though we have a few tickets with ‘Attributed to X’ = yes.
Am I missing a step? Any response is greatly appreciated!
View comment · Posted Jun 26, 2024 · Aisyah
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Aisyah commented,
Is there a limit as to how many logs can be viewed at a time? I can only view logs from the past 4 days after removing the date filters.
View comment · Posted Jun 14, 2024 · Aisyah
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Aisyah commented,
Hi Dane,
Thanks for the reply.
View comment · Posted Dec 12, 2023 · Aisyah
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Aisyah commented,
Hi @stephanielanglois, is it possible to send outbound messages from Whatsapp template to customers if it's agent initiated? (e.g. Customer submits a ticket from Help Centre and agent send an outbound message via Whatsapp)
View comment · Posted Dec 09, 2023 · Aisyah
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Aisyah commented,
Hi Zendesk,
Is there a way to paste the ticket form into other social media platforms? e.g. Facebook page?
View comment · Posted Dec 06, 2023 · Aisyah
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