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Aisyah

Joined Nov 03, 2023

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Last activity Feb 03, 2025

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ACTIVITY OVERVIEW

Latest activity by Aisyah

Aisyah commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Daniel Wennerdahl did you find a solution for this?

View comment · Posted Jan 07, 2025 · Aisyah

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Aisyah commented,

CommentBuilding reports

Hi, 

 

I am trying to create a report that would calculate a custom resolution time. 

The calculation is as follow ((no. of tickets where ‘Attributed to X’ = yes) vs total of DO)*1000000

 

I have created a metric Attributed to X - IF [Attributed to X?] = "yes" THEN [Ticket ID]
ENDIF

 

Theoretically, I want to use Result Metric Calculation to calculate kpi as follow:

(COUNT(Attributed to BLX)/COUNT(Tickets))*1000000

 

The issue I have right now is, the ‘Attributed to X’ metric is not returning any value even though we have a few tickets with ‘Attributed to X’ = yes. 

 

Am I missing a step? Any response is greatly appreciated!

View comment · Posted Jun 26, 2024 · Aisyah

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Aisyah commented,

CommentMore integrations

Is there a limit as to how many logs can be viewed at a time? I can only view logs from the past 4 days after removing the date filters.

View comment · Posted Jun 14, 2024 · Aisyah

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Aisyah commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Dane,

Thanks for the reply. 

View comment · Posted Dec 12, 2023 · Aisyah

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Aisyah commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi @stephanielanglois, is it possible to send outbound messages from Whatsapp template to customers if it's agent initiated? (e.g. Customer submits a ticket from Help Centre and agent send an outbound message via Whatsapp)

View comment · Posted Dec 09, 2023 · Aisyah

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Aisyah commented,

CommentTicket customization

Hi Zendesk,

 

Is there a way to paste the ticket form into other social media platforms? e.g. Facebook page?

View comment · Posted Dec 06, 2023 · Aisyah

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