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Vianne

Joined Aug 15, 2023

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Last activity Aug 15, 2023

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Vianne commented,

CommentHow to report on Talk and Text

Hi,

I was looking at our Zendesk Talk dashboard and saw that we were still getting calls that were categorizing in abandoned in IVR. However, we've had IVR turned off since last September. Is there any reason why this is occurring?

Thank you.

View comment · Posted Aug 15, 2023 · Vianne

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