Viachaslau Skorbezh
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Last activity
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Activity overview
Latest activity by Viachaslau Skorbezh-
Viachaslau Skorbezh commented,
We also often have to update similar steps in different responses. It'd be great to have an analog of Guide's content block but in builder.
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Viachaslau Skorbezh commented,
In the future, we'll be enhancing these capabilities to enable powerful use cases such as conversation conditionality based on metadata in Zendesk Bots, as well as adding additional Metadata APIs ...
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Viachaslau Skorbezh commented,
Hi Agnieszka Czajka When will Drill-In be available not only for agent statuses? When will Decompose be available? The main reason why we use dashboard builder (Beta) only for online statistics is ...
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Viachaslau Skorbezh commented,
Hi Barry Neary It's inconvenient and slows down agents work so much that we disabled Omnichannel Routing completely. We're all human and we can't all work with the same performance. We tried to fi...
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Viachaslau Skorbezh commented,
Barry Neary I know that agents can always pick messages off a view and assign it to themselves, but they say it’s very inconvenient. So we have a modern feature “omnichannel routing” where we have ...
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Viachaslau Skorbezh commented,
Barry Neary Is Hybrid assignment coming to Omnichannel routing soon? https://support.zendesk.com/hc/en-us/community/posts/6283738311450-Hybrid-assignment-in-Omnichannel-Routing
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Viachaslau Skorbezh created a post,
Hybrid assignment in Omnichannel Routing
Curently Omnichannel Routing does not support Hybrid assignment. We're really looking forward to this feature being released. We’ve tried two options (with Omnichannel Routing and without it) and s...
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Viachaslau Skorbezh commented,
A comment to support the idea
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Viachaslau Skorbezh commented,
Antonio Auctane +1 to your questions about multi language support
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Viachaslau Skorbezh commented,
Gin Atkins Thanks! I've applied, thanks a lot. Looks promising