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Jeremy B
Joined Sep 12, 2023
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Last activity Sep 14, 2023
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Latest activity by Jeremy B
Jeremy B commented,
It does explicitly say `The name of the user will appear in the Zendesk Agent Workspace.` in your docs. That seems to work, but I'm unclear on when (or if) it will update the name if the user re-authenticates with a new one.
View comment · Posted Sep 14, 2023 · Jeremy B
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Jeremy B commented,
I'm passing `name` and `email` that are listed as optional in your docs https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/ .
When do those values show up for my agent on the receiving end of the messages? If the user changes their name and I issue them a new JWT with the same external_id and new name, when does that take effect?
View comment · Posted Sep 13, 2023 · Jeremy B
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Jeremy B commented,
When I send name and email in the jwt, when does zendesk update? My user may change their name and I want that to update. Even after calling login again with the new token, it doesn't seem to update.
View comment · Posted Sep 12, 2023 · Jeremy B
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Jeremy B commented,
I also want to know this answer 8 months later.
View comment · Posted Sep 12, 2023 · Jeremy B
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