Jeremy B

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging JWT user authentication- update user profile?

It does explicitly say `The name of the user will appear in the Zendesk Agent Workspace.` in your docs.  That seems to work, but I'm unclear on when (or if) it will update the name if the user re-a...

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• Jeremy B
• Created September 14, 2023 15:27
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging JWT user authentication- update user profile?

I'm passing `name` and `email` that are listed as optional in your docs https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/ . When do those values s...

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• Jeremy B
• Created September 13, 2023 13:56
• 0 votes

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

When I send name and email in the jwt, when does zendesk update? My user may change their name and I want that to update. Even after calling login again with the new token, it doesn't seem to update.

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• Jeremy B
• Created September 12, 2023 18:54
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging JWT user authentication- update user profile?

I also want to know this answer 8 months later.

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• Jeremy B
• Created September 12, 2023 18:13
• 0 votes