Recent searches
No recent searches

Alan Holmes
Joined May 06, 2024
·
Last activity Jan 15, 2025
Following
0
Followers
0
Total activity
23
Votes
7
Subscriptions
7
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Alan Holmes
Alan Holmes created a post,
Support suggested I post this request here upon the conclusion of ticket #13244222.
Displaying this system field on End Users doesn't make any sense:
Please remove, as it takes up valuable screen space.
Posted Jan 15, 2025 · Alan Holmes
0
Followers
2
Votes
2
Comments
Alan Holmes commented,
I have reached out to Support, but they seem to have no way to escalate issues to anyone in Product Management and the retirement article you reference contains no relevant solution for the deactivation for the App that was called Text. Support also has no workaround for the issue. Ultimately, there appears to be no way to link from a ticket to an internal system of record anymore. This feature remains critical to our daily workflow.
Please consider fixing this oversight through any number of solutions:
Create a new field type called “URL” that programmatically turns the title of the field into a clickable link, similar to the way that lookup field works.
Alternatively, make the Regex field type do the same.
Ultimately, we really need a way to generate an agent-clickable URL based off data that resides in the ticket.
View comment · Posted Sep 20, 2024 · Alan Holmes
0
Followers
0
Votes
0
Comments
Alan Holmes created a post,
The listed workaround was “Use Support placeholders to add account information by following these instructions", but these instructions have nothing to do with how this App functioned.
Posted Sep 04, 2024 · Alan Holmes
0
Followers
2
Votes
3
Comments
Alan Holmes commented,
So, I think it's pretty easy to see why that announcement was lacking, since the same verbiage isn't used or referenced at all -
“Announcing ticket conversation improvements (default experience)” vs. the CURRENTLY PINNED ARTICLE “What is the Modernized Conversational Experience (MCE)”
And why were the options not given to choose our colors and our rollout date with a toggle? The Dev and documentation teams really punted on this summer rollout.
View comment · Posted Aug 14, 2024 · Alan Holmes
0
Followers
0
Votes
0
Comments
Alan Holmes commented,
This was applied to our instance today, but we never signed up for the beta and I can't find an announcement that it's out of beta, nor can I figure out how to turn it off so we can make sure our staff is aware of the change and trained if we would decide to activate it.
View comment · Posted Jul 17, 2024 · Alan Holmes
0
Followers
0
Votes
0
Comments
Alan Holmes commented,
This suppression “feature” isn't even known to L1 ZenDesk support. Please create a feature request to fix this this issue.
View comment · Posted Jun 12, 2024 · Alan Holmes
0
Followers
0
Votes
0
Comments
Alan Holmes commented,
I'd like to bump this thread. The inability to clear all fields for this type of new tickets including lookup fields is a real issue.
View comment · Posted Jun 05, 2024 · Alan Holmes
0
Followers
0
Votes
0
Comments
Alan Holmes commented,
It's been another few months since we've heard from ZenDesk on this and this remains a real problem for your customer base - to have your primary reporting tool not fully integrated with the live database. Is there any plan to fix this integration?
View comment · Posted May 10, 2024 · Alan Holmes
0
Followers
0
Votes
0
Comments
Alan Holmes commented,
Another upvote from me!
View comment · Posted May 06, 2024 · Alan Holmes
0
Followers
0
Votes
0
Comments