Fernando Duarte
-
Total activity124
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes36
-
Subscriptions74
Activity overview
Latest activity by Fernando Duarte-
Fernando Duarte commented,
Take a look at: https://support.zendesk.com/hc/en-us/articles/203657436-Introducing-an-all-new-email-notification-template
-
Fernando Duarte commented,
You are correct. I am using the old Web portal. There is a new thread to request the Subscribe to Organization in Help Center https://support.zendesk.com/hc/communities/public/posts/203447356...
-
Fernando Duarte commented,
In my case, instead of relying on a trigger to auto CC a customer to all of their company's tickets, I assume their identity and subscribe them to their company tickets. This achieves the same r...
-
Fernando Duarte commented,
Hi Wayne, On step 9 of the Getting Started guide for the Zendesk and JIRA connector, you enter a Zendesk username and API token, and then click Update. In my case this username is a light agent,...
-
Fernando Duarte commented,
You can already move all of the users by deleting the Domain from one and adding it to the other. Unfortunately this does not move the closed tickets.
-
Fernando Duarte commented,
Is this even on the roadmap?
-
Fernando Duarte commented,
Great article Tom! Thanks for sharing
-
Fernando Duarte commented,
+1 on this request. My use case: For an Organization, we need to be able to nominate an "account owner" to be automatically CC'd on every ticket linked to that organization upon creation. This h...
-
Fernando Duarte commented,
I implemented it immediately!!
-
Fernando Duarte commented,
We send notifications of all ratings received to the agent and its manager, but send the Good ratings with comments to the whole team as a way of bragging rights.