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Rajamanju B

Joined Aug 29, 2023

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Last activity Mar 14, 2024

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Latest activity by Rajamanju B

Rajamanju B commented,

CommentTicket customization

Is there a way to have mandatory fields for different statuses?

 

Like if the ticket is submitted as Pending, then the field Status reason should be mandatory one. And when submitted as Pending with status reason field blank, then should give a warning.

View comment · Posted Jan 17, 2024 · Rajamanju B

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Rajamanju B commented,

CommentTeam members and groups

Hello Zendesk
I need to create a role, which would limit the agents to add only 3 attachments per comment and each attachment size shouldn't exceed 3 MB. 

But in create a role options, I dont see anything related to attachments..

View comment · Edited Aug 29, 2023 · Rajamanju B

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