Steven Choi

I've requested support on this 3 separte times using the "Need your own message"?" link in the Greeting settings menu. I received the following response from Zendesk Support:

"I appreciate your feedback and I'm really sorry for the inconvenience you are having this. 
 
As this is related to the EAP/Beta feature which is not yet generally available, it is outside the scope of our support. For any issues or feedback related to this feature, we ask users post their comments/use case in the mentioned article where the product team will monitor activity and follow up."

Your article here says that the custom greeting support is available via your support team. What's the deal here? It shouldn't be hard to set this up, and it's essential that a salesperson has a voicemail greeting that works. Please fix this.