Paula Lira

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Latest activity by Paula Lira
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    Paula Lira commented,

    How can I know , using only metrics the date and time a specific agent made login for the first and last time, like everyday in a month. Thanks in advance!  

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    Paula Lira created a post,

    Full resolution time


    Hello, Could you guys please help me with this issue... I've just made a report to show me the full time resolution of a ticket. Yesterday I created a ticket 18832,that took me 4min to solve it, ...

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    Paula Lira created a post,

    Tempo de resolução do ticket

    Olá! Gostaria de saber se é possível criar um report com o tempo exato de resolução do ticket. Atualmente encontrei average e median time, mas não o tempo exato da resolução do ticket.   Agradeço a...