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Nathalie

Joined Sep 15, 2023

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Last activity Nov 15, 2024

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ACTIVITY OVERVIEW

Latest activity by Nathalie

Nathalie commented,

Community comment Q&A - Chat, messaging, and widgets

Thank you!

View comment · Posted Jul 11, 2024 · Nathalie

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Nathalie commented,

Community comment Q&A - Chat, messaging, and widgets

Hi,

 

The notifications for messaging are intermittently not working and has been an issue. Therefore agents are missing chats. 
 

Would love to know if Kyle above or anyone can show me how to configure Slack to notify us when a new chat / message comes in.

View comment · Posted Jul 03, 2024 · Nathalie

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Nathalie created a post,

PostAnnouncements

Hello,

 

I'm following the instructions provided in an email about the above issue.

In mobile SDK in settings we have nothing set up (‘Add your first SDK app. Read our documentation to get started.’) so I don't know how to complete the process needed to avoid issues ?

 

Posted May 28, 2024 · Nathalie

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Nathalie created a post,

Post Feedback - Voice (Talk)

For a better customer experience, and so they know who the message is from, it would be helpful if our company name replaced the mobile number

Posted Apr 11, 2024 · Nathalie

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