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Linda Larsson

  • Total activity 103
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Activity overview

Latest activity by Linda Larsson
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    Linda Larsson commented,

    Totally agree, the agents should focus on the active customers and the system should be able to wrap up the ones that drop off.

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    Linda Larsson commented,

    Carsten,   I did a test and it fires 1 hour in on the actual day.

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    Linda Larsson commented,

    Hello Carsten, I don't remember exactly why I had to use 1, it was a while ago I set it up, but I think using 0 days made it fire too soon. I think the issue was something like that the condition b...

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    Linda Larsson created a post,

    Adding call-back functionality

    Several agents were missing a function to put a ticket on hold and have it pop back to the queue on a specific day. When browsing the community I found a lot of solutions based on having a lot of t...

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    Linda Larsson commented,

    We are using Zendesk  with views at the moment but are in the process of moving a bigger team working with one of our brands over to Zendesk. In their current support system they have a button that...

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    Linda Larsson commented,

    When starting chat from Zendesk Support, it would make more sense if the agent setting up chat would be made the initial account owner instead. And allowing that agent to give the ownership over to...

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    Linda Larsson commented,

    Ok, now I have been testing the chat a little bit and can see differences between Agent and Administrator. I would be nice to be able to define roles, like in Zendesk Support. Also, a new issue hav...

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    Linda Larsson commented,

    Please fix this.

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    Linda Larsson commented,

    We really need this to.

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    Linda Larsson commented,

    I just set up a trial, and am also a bit concerned about this. It seem to me that all agents have access to all settings. I don't want the agent to be able to access any settings except for the per...