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Linda Larsson

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Activity overview

Latest activity by Linda Larsson
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    Linda Larsson commented,

    Carsten,   I did a test and it fires 1 hour in on the actual day.

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    Linda Larsson commented,

    Hello Carsten, I don't remember exactly why I had to use 1, it was a while ago I set it up, but I think using 0 days made it fire too soon. I think the issue was something like that the condition b...

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    Linda Larsson created a post,

    Adding call-back functionality

    Several agents were missing a function to put a ticket on hold and have it pop back to the queue on a specific day. When browsing the community I found a lot of solutions based on having a lot of t...

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    Linda Larsson commented,

    When starting chat from Zendesk Support, it would make more sense if the agent setting up chat would be made the initial account owner instead. And allowing that agent to give the ownership over to...

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    Linda Larsson commented,

    Ok, now I have been testing the chat a little bit and can see differences between Agent and Administrator. I would be nice to be able to define roles, like in Zendesk Support. Also, a new issue hav...

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    Linda Larsson commented,

    Please fix this.

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    Linda Larsson commented,

    I just set up a trial, and am also a bit concerned about this. It seem to me that all agents have access to all settings. I don't want the agent to be able to access any settings except for the per...

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    Linda Larsson commented,

    Seems to work as intended. I've testes it on a few incident and it works as intended. When we decide on what actions we wants, I'll add it to the rest.   First I added a custom non mandatory date f...

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    Linda Larsson commented,

    Hello Andrew, I'm just now trying out how it would work using a date field on the ticket. I have created a couple of test ticket and set them to fire on different days. If if works, that might be o...

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    Linda Larsson commented,

    I'm using a macro to set the timer. Most of the tickets set as On hold are tickets waiting for hardware to be returned to us and we don't want reminder of them as they get handled when the hardware...