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Davit Gelashvili's Avatar

Davit Gelashvili

Joined Aug 24, 2023

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Last activity Sep 15, 2023

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ACTIVITY OVERVIEW

Latest activity by Davit Gelashvili

Davit Gelashvili commented,

Community comment Feedback - Voice (Talk)

What we are requesting here is actually a ridiculously basic feature.
Like really basic of the basics :D
It is extremely weird that some of the most basic reports or features are not available on Zendesk.
Besides that, your KPIs are weird as well for example Median and Average.
Hope to see the reports soon.

View comment · Posted Sep 14, 2023 · Davit Gelashvili

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Davit Gelashvili commented,

CommentTeam members and groups

Is it possible to have a report where we can see the time spent on each status?
And to see when the statuses were changed?

View comment · Posted Sep 13, 2023 · Davit Gelashvili

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Davit Gelashvili commented,

Community comment Q&A - Chat, messaging, and widgets

Hi, thanks for the reply.
Yes, it is connected.
So as I understood from your explanation the cast survey will go to the e-mail of the user and not in the chat?
It is the same as it was nothing has changed.

View comment · Edited Aug 24, 2023 · Davit Gelashvili

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Davit Gelashvili created a post,

Post Q&A - Chat, messaging, and widgets

I have a survey link.
So my question is:
Is it possible to send this survey link to the social media platforms by using the ZENDESK triggers?
Maybe there is a way because it is a just link, nothing special.
Can someone answer my question?

Posted Aug 24, 2023 · Davit Gelashvili

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