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Coda Hedges
Joined Jul 28, 2023
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Last activity Jul 28, 2023
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Latest activity by Coda Hedges
Coda Hedges commented,
I'm currently updating a support desk, and we get a lot of tickets for an older product. We've actually sold the product to another company, but the product can send tickets from within the software and the other company has yet to update this, so we still get the tickets.
I've set an autoresponse for now which directs users to the new company's support site and closes the ticket. However, I want it so that if that user replies back, it'll re-open the ticket so I can handle it manually. Currently, this is triggering the "Automated response email" suspension because they're replying to an automated email; is there a workaround for what I'm trying to achieve?
View comment · Posted Jul 28, 2023 · Coda Hedges
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