Saria Habbab

Hello! Today we started seeing a change in our work flow that is affecting our agents. When they choose the button to call the customer's default number, it used to call the customer immediately without interruptions, but now it opens the dial pad with the number already populated and then we have to click the call button. For us this is an unnecessary step because we already want to call the default number.

Our ideal solution is to have it the way it used to be: when you call on calling the default number of customers, it should just start the call.

Thank you very much!