Thomas Bouchard
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Last activity
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Activity overview
Latest activity by Thomas Bouchard-
Thomas Bouchard commented,
Kate Griggs - thanks so much! I've already installed it. Working great. Team is liking it too. Thanks -
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Thomas Bouchard commented,
We're loving the Sunshine Guide events sidebar app! Is there a way to report on the data? As in, which help articles resulted in tickets being created, how may, etc? This would be amazingly helpful...
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Thomas Bouchard commented,
Kate Griggs - thanks for the update! Very excited to get the Sunshine Guide Events app installed. I signed up for the EAP. Should I have any expectation on the time it will take for me to hear from...
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Thomas Bouchard commented,
I've had to do this 4 times over the last several months...and it is a huge pain in the butt. I consider this a product defect. When will this be resolved?
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Thomas Bouchard commented,
My team really needs the Pathfinder app. Please bring it back!!!!
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Thomas Bouchard commented,
In testing this feature, I found that the three articles suggested to the end-user were in no way related to the test ticket Subject field. But, this got me thinking. What data points is the Automa...