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Simon Blum

Joined Sep 07, 2023

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Last activity Nov 30, 2023

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ACTIVITY OVERVIEW

Latest activity by Simon Blum

Simon Blum commented,

CommentDeveloper updates

Additionally, is the response from the API the live status or should we expect some delay in the response?

Thanks

View comment · Posted Nov 30, 2023 · Simon Blum

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Simon Blum commented,

CommentDeveloper updates

Greg Katechis that's ok then, the expected behaviour wasn't clear to me in the docs

 

View comment · Posted Nov 30, 2023 · Simon Blum

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Simon Blum commented,

CommentDeveloper updates

hi, 

I'm getting a no content in response to GET https://status.zendesk.com/api/incidents/active - is this abnormal?

 

Thanks

 

View comment · Posted Nov 29, 2023 · Simon Blum

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Simon Blum commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Marios Ant our issue was we wrote a middleware to intercept the url, parsing & validating it, and then passing it on to our main app. We weren't passing the app_guid & token. passing on these parameters fixed the issue  

View comment · Posted Nov 17, 2023 · Simon Blum

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Simon Blum commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Thanks, this is what we've done now

 

View comment · Posted Oct 31, 2023 · Simon Blum

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Simon Blum commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hi, I'm having the same issue. The documentation provided doesn't give any advice on how to fix it. I have a zcli.apps.config.json file with an app_id in it, i'm still having this issue. 

 

Thanks very much

View comment · Posted Oct 31, 2023 · Simon Blum

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Simon Blum commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hi, I posted this 2 weeks ago now, can you help me with an answer please? thanks 

 

View comment · Posted Sep 27, 2023 · Simon Blum

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Simon Blum commented,

CommentSecurity and user access in Zendesk Support

Thanks for the reply Noly Maron Unson 

View comment · Posted Sep 13, 2023 · Simon Blum

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Simon Blum created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Our agents are logging into Zendesk using SSO. We want to create a server-side app running in our own account and use the token generated when agents log in to Zendesk for authentication so they can access the server-side app. How can we allow the server-side app to access the token generated for the parent Zendesk application? 

Thanks, Simon 

Posted Sep 13, 2023 · Simon Blum

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Simon Blum commented,

CommentSecurity and user access in Zendesk Support

Hi, 

When in the workflow does automatic redaction take place? ie will webhooks / events with ticket data contain unredacted information? Thanks

Simon 

View comment · Posted Sep 07, 2023 · Simon Blum

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