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Emily McDaniel

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Latest activity by Emily McDaniel
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    Emily McDaniel commented,

    Ah ha okay! Thanks for the reply.

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    Emily McDaniel created a post,

    Moderate Community

    Completed

    We are looking into launching the community portion of Help Center to our client base. I am trying to figure where our agents can go to manage new content including questions, tips and ideas. Is th...

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    Emily McDaniel commented,

    Hi Erin,  We currently use the On-hold status for tickets that have been sent to Product Management (feature request) or Engineering (bug). When clients look at their list of tickets we want them ...

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    Emily McDaniel created a post,

    Ability to show On-hold Status on Customer Portal

    When our customers view their list of tickets on the portal they are unable to determine which tickets are open vs on-hold as both open and on-hold show as open. We need the ability to show the On-...

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    Emily McDaniel commented,

    I have a few duplicate organizations in our system right now and would love to be able to easily merge the two together so that I have all of the ticket history and contacts tied to the right org.