Selçuk Mıynat

1. Guide
2. ...
3. Managing your knowledge base
4. Can I restrict chat support to a specific group of users on the Help Center?

Hi Brett,   Any updates about this expected-to-be-updated-code? I'm interested in the same scenario.

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• Selçuk Mıynat
• Created September 28, 2020 19:01
• 0 votes

1. Support
2. ...
3. Tickets
4. Why are mandatory fields left blank when a ticket is solved?

Hi,   I want to make those fields mandatory in every situation, including "Ticket was closed by merging" and "Ticket was solved by a business rule" cases.How can I do that?

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• Selçuk Mıynat
• Created July 26, 2020 12:31
• 0 votes

1. Support
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

We are using Salesforce integration now, but we have two different brands on Zendesk, and we need to separate the tickets of those brands on Salesforce side. Is it possible to do that?

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• Selçuk Mıynat
• Created February 10, 2020 20:33
• 0 votes

1. Support
2. ...
3. Insights reporting
4. Insights recipe: First reply time by event (version 2)

Hi, I need to generate a weekly report for the first reply times of each agent. I've generated a report for each ticket with their first reply times. But I want to sort them from longer to the shor...

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• Selçuk Mıynat
• Edited November 01, 2018 10:54
• 0 votes