Jennifer Robichaux
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Activity overview
Latest activity by Jennifer Robichaux-
Jennifer Robichaux commented,
While I've got this figured out, is there any way to extend this idea? For instance, I'd love to have variables that I can insert into the article body itself. This would allow us to feature specif...
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Jennifer Robichaux commented,
Thanks for the suggestions Jacob! I couldn't make this work with the "preview" function. However, once I published the changes, I could see it. Seems that the only thing blocking it from working be...
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Jennifer Robichaux commented,
This is fascinating. Does this work, even if English is the only language used for creating the dynamic content? And are there specific pages where this can be inserted into the Guide templates? I'...
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Jennifer Robichaux commented,
We've recently identified nearly 300 Organizations that have Users/Tickets which should be assigned to a different Organization. It's going to take us 5 hours to reassign the Users to the correct O...
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Jennifer Robichaux commented,
After a little more trial and error I determined a way that these can be forwarded to Zendesk, though the process is much more manual. If I completely delete the sender information from the email n...
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Jennifer Robichaux commented,
This is really presenting a pain point with our team. How our team manages comments/posts: We have 7 forum topics and about 200 sections of articles. 2 topics are managed by a team of about a half...
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Jennifer Robichaux commented,
I've been following this for two years. So, I figured I'd leave a comment this time instead of just a vote up! We're a B2B software business. So, we identify our customers as Organizations. Each ac...
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Jennifer Robichaux commented,
Have there been recent changes to the SLA metrics? Our team has been using "Agent work time" to track how soon a ticket gets a call back after being moved into a "Open" status (with other relevant ...
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Jennifer Robichaux created a post,
End-user facing troubleshooting tips
AnsweredSome years ago, Zopim made available a troubleshooting article that pointed *our* customers to tips for troubleshooting the widget. We've been pointing our customers to this article, but recently l...
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Jennifer Robichaux commented,
We're in the process of restructuring how we handle feature requests internally. As part of this process, our Product Team would like to be able to tag community posts with IDs that relate to ticke...