Jennifer Robichaux
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Total activity94
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Last activity
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Recent activity by Jennifer Robichaux-
We provide links on our website for our users to create an email or start a chat with our support team. We would like to have the Web Widget launch after clicking one of these links, that are hardc...
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While I've got this figured out, is there any way to extend this idea? For instance, I'd love to have variables that I can insert into the article body itself. This would allow us to feature specif...
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Thanks for the suggestions Jacob! I couldn't make this work with the "preview" function. However, once I published the changes, I could see it. Seems that the only thing blocking it from working be...
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This is fascinating. Does this work, even if English is the only language used for creating the dynamic content? And are there specific pages where this can be inserted into the Guide templates? I'...
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We've recently identified nearly 300 Organizations that have Users/Tickets which should be assigned to a different Organization. It's going to take us 5 hours to reassign the Users to the correct O...
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We use elev.io to provide customers with easy access to our Help Center, within our own app. We'd use an RSS feed to help our customers more easily access our release notes, which we post as indivi...
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After a little more trial and error I determined a way that these can be forwarded to Zendesk, though the process is much more manual. If I completely delete the sender information from the email n...
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This is really presenting a pain point with our team. How our team manages comments/posts: We have 7 forum topics and about 200 sections of articles. 2 topics are managed by a team of about a half...
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I've been following this for two years. So, I figured I'd leave a comment this time instead of just a vote up! We're a B2B software business. So, we identify our customers as Organizations. Each ac...