Jennifer Robichaux
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Total activity92
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Last activity
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Recent activity by Jennifer Robichaux-
Have there been recent changes to the SLA metrics? Our team has been using "Agent work time" to track how soon a ticket gets a call back after being moved into a "Open" status (with other relevant ...
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We're in the process of restructuring how we handle feature requests internally. As part of this process, our Product Team would like to be able to tag community posts with IDs that relate to ticke...
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Thanks for the quick reply Jessie! I've reposted in the Feedback forum.
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@Brian I noticed that Jake (Product Manager) had a pretty reasonable response back in August. That said, with so much interest in this idea - something that would seemingly impact larger accounts m...
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Thanks for the tips everyone! @Andrey I use GIMP to edit our images. I found a "Save for Web" plugin (similar to Photoshop) that has been helpful in reducing our file size. @Jessie Some images ta...
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@Aaron, We have custom user fields to indicate which automated emails are sent. While we use the CSAT, we also have a few other automated emails that we send with more of a targeted -account-based...
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We use 48 hours. While many of our tickets (about 85%) can be solved with the first response in the same day the ticket is received, we also receive a fair amount of technical escalations. Many o...
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I second that @Ed We're working on migrating our content over to the Help Center and we are very disappointed with the limitations of the Community forums. Our goal is to provide a robust Communi...
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I second that @Ed We're working on migrating our content over to the Help Center and we are very disappointed with the limitations of the Community forums. Our goal is to provide a robust Communi...
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+1