Jennifer Robichaux
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Total activity92
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Votes on activity by Jennifer Robichaux-
We're in the process of restructuring how we handle feature requests internally. As part of this process, our Product Team would like to be able to tag community posts with IDs that relate to ticke...
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We use 48 hours. While many of our tickets (about 85%) can be solved with the first response in the same day the ticket is received, we also receive a fair amount of technical escalations. Many o...
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I've been following this for two years. So, I figured I'd leave a comment this time instead of just a vote up! We're a B2B software business. So, we identify our customers as Organizations. Each ac...
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@Brian I noticed that Jake (Product Manager) had a pretty reasonable response back in August. That said, with so much interest in this idea - something that would seemingly impact larger accounts m...
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+1
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Thanks for the suggestions Jacob! I couldn't make this work with the "preview" function. However, once I published the changes, I could see it. Seems that the only thing blocking it from working be...
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We've recently identified nearly 300 Organizations that have Users/Tickets which should be assigned to a different Organization. It's going to take us 5 hours to reassign the Users to the correct O...
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I second that @Ed We're working on migrating our content over to the Help Center and we are very disappointed with the limitations of the Community forums. Our goal is to provide a robust Communi...
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We provide links on our website for our users to create an email or start a chat with our support team. We would like to have the Web Widget launch after clicking one of these links, that are hardc...
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While I've got this figured out, is there any way to extend this idea? For instance, I'd love to have variables that I can insert into the article body itself. This would allow us to feature specif...