Recent searches
No recent searches

Vishal Jethani
Joined Nov 12, 2024
·
Last activity Jan 07, 2025
Following
0
Followers
0
Total activity
7
Votes
0
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Vishal Jethani
Vishal Jethani commented,
We are going to leave this post open for comments to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
View comment · Posted Jan 07, 2025 · Vishal Jethani
0
Followers
1
Vote
0
Comments
Vishal Jethani commented,
This is a great feature request and we have added it to the backlog for future consideration.
This means that we will think about adding it as a priority to our planning cycle for 2025.
We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback or timeline we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
View comment · Posted Jan 06, 2025 · Vishal Jethani
0
Followers
0
Votes
0
Comments
Vishal Jethani commented,
Hey folks,
The enhancement to enable access to the Out Of Office app and allow non-admin agents to override the Agent OOO status is scheduled for next year. We will keep this thread updated with more concrete timelines.
View comment · Edited Dec 18, 2024 · Vishal Jethani
0
Followers
0
Votes
0
Comments
Vishal Jethani created an article,
Announced on | Rollout starts | Rollout ends |
November 11, 2024 | November 11, 2024 | November 25, 2024 |
Zendesk is excited to announce the addition of roles as a condition for applying contextual workspaces, allowing admins to define workspaces based on any of the standard or custom roles they have in their account.
This announcement includes the following topics:
What is changing?
Until now, contextual workspaces primarily supported configuration based on specific ticket fields. We are excited to announce that you can now define conditions based on standard roles (such as agent, admin, or light agent) and custom roles (such as advisor or guided mode agent) that are based on custom-defined permissions.
Standard (system) role condition
Custom role condition
See Setting workspace conditions for more information.
With the addition of roles as a condition, admins can also use existing contextual workspace settings to select layouts, choose which forms to display upfront, organize the order of apps, prioritize macros, and more, ensuring a customized experience for your agents.
Why is Zendesk making this change?
Zendesk recognizes the significance of granular control in role management and understands that the Role field is essential for many customers when configuring their workspaces. The introduction of the Role field will greatly enhance the ability to configure both standard and custom roles, providing increased flexibility and ultimately improving ticket resolution efficiency.
What do I need to do?
No action is required; this change is being rolled out to all accounts eligible for contextual workspaces, and you can continue using Zendesk as you have up until now. You must have an Enterprise account or higher to use contextual workspaces.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
Edited Nov 12, 2024 · Vishal Jethani
0
Followers
1
Vote
0
Comments