Grant Foster
- Total activity 19
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Activity overview
Latest activity by Grant Foster-
Grant Foster commented,
Hey team, Just wondering if this can be restricted by group? We'd love to allow some of our group members to share tickets with external orgs but don't want this to be open to the rest of the busin...
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Grant Foster commented,
Thanks for the tip Simon! Unfortunately I don't think we'd be able implement it via a trigger like that. We regularly have tickets that get solved and then reopened and need these to go to the orig...
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Grant Foster created a post,
Allow Solved tickets to be reassigned back to a group
Currently, only Open/Pending/On-Hold tickets can be assigned back to a group. Any Solved tickets MUST be assigned to a user. This is especially annoying when downgrading users as it cannot be assig...
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Grant Foster commented,
Were there any updates on how this is going to be configured going forward? I'm on the side of letting us choose the default option. No reason it should be a setting that's forced.
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Grant Foster commented,
Hey team, Is there any way to get ticket views to extend past 3 months? Trying to run a report for tickets from 2018 (based on a specific field) but "Views" will only let me see back to September...
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Grant Foster created a post,
Ability to reorder Ticket Forms - fields section
Hey, It would be great to be able to reorder the Fields section when creating a new form. We have a lot of different fields and a lot of them have been mis-ordered. It's possible to reorder them ...