Grant Foster
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Activity overview
Latest activity by Grant Foster-
Grant Foster commented,
Awesome to hear. Thanks Ryan!
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Grant Foster commented,
Maruthi Kavi I'm not from the Help Desk team but you should be able to edit your JS code from the Theme section (under edit code) https://support.zendesk.com/hc/en-us/articles/115015722628-Editing-...
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Grant Foster created a post,
Rename "Managers" in Management Permissions
PlannedWe use Zendesk internally (not exposed to external customers) and as such have different needs and terminology. We have cases where we need to restrict views to People Managers however this gets co...
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Grant Foster commented,
I think we'd be keen on seeing some of the basics first - to match as closely with the normal editor in an article. Notable omissions were underline and text colour. I think our use case for conte...
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Grant Foster commented,
Also adding a vote to this. Outside of a basic content block (a resuable piece of text) we'd love to leverage them as article templates where we can create the template as a block, place the block ...
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Grant Foster commented,
Liking content blocks so far, can definitely see a lot of potential.Feedback: Would be great to have more options for things like colour, underline etc. We envision using this as a "template" tool ...
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Grant Foster commented,
Hey Erika Camille Sundian As per below: For CC's the description sits within the field itself, for custom fields this sits below. Is it possible to have this sit within the field like it does for...
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Grant Foster commented,
Sorry for the lack of clarity and thanks Tyler Lamparter for clearing it up - definitely what we're after. Child ticket side conversations via macro (and via trigger) would be fantastic in our setu...
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Grant Foster commented,
Is it possible to move the field description into the box where the info is entered. e.g. CC's has "Add emails" in the field itself rather than below it.
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Grant Foster commented,
Loving our initial testing of this. Would be great to have side conversations created based on a Trigger or Macro. e.g. a macro/trigger for a New Employee ticket generates a side conversation with ...