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IT dienst
Joined Oct 11, 2023
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Last activity Nov 14, 2023
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Latest activity by IT dienst
IT dienst commented,
Any feedback on this? Or are we going to have to stick with just: "We are going to send this feedback to our team!" Response?
At this moment, there are - many - zendesk instances which still stick to the previous interface. Zendesk is forcefully trying to push everybody to the new interface. Whilst, the new interface is absolutely not accustomed to your core communication system: e-mail.
When a "feature" like this is pushed to all plans. Where you can customize the workplace v2 entirely, you will see a complete and easy switch to workspace v2.
The workspace v2 was promoted to be a flexible interface. Then, you should, make it flexible for everybody and not just enterprise customers.
There is a reason why zendesk has grown in stock price until the end of 2020. And now is dropping in price. Now they are back to where they were in mid 2018.
Start, actually, listening to your community and not to stubborn execs. Thanks
View comment · Edited Nov 14, 2023 · IT dienst
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IT dienst commented,
Why are standard features being hidden behind a pay wall of pushing your customers to enterprise?
This is a HUGE addition to the agent workplace. And zendesk always sees itself as a costsaving tool.
Now we are being PUSHED to the agent workspace v2 without the possibility of actually managing the agent workspace v2 in professional license.
This SHOULD at least be pushed to professional??
Hiding standard features, which were present in workspace v1, behind a pay wall in workspace v2 is absolutely fubar.
This is just plain money grab.
View comment · Posted Oct 12, 2023 · IT dienst
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IT dienst commented,
Hi Lisa,
Are you kidding me?
We are already waiting MONTHS for this feature and then you say: "yes we listened to the community?!"
This is absolutely outrageous. The previous ticket order was the standard for YEARS!
This is absolutely fubar
View comment · Posted Oct 11, 2023 · IT dienst
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