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Aaron Laverack

Joined Sep 04, 2023

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Last activity Feb 07, 2024

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Latest activity by Aaron Laverack

Aaron Laverack commented,

Community comment Feedback - Ticketing system (Support)

+1

Would love to be a part of the EAP and try out this feature also :)This would work perfectly across our different teams.

View comment · Posted Feb 07, 2024 · Aaron Laverack

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Aaron Laverack created a post,

Post Developer - Zendesk APIs

Hi All,

I have the below webhook setup to send an automated reply but I would like to only send it to the requester and ignore the CCs. I have seen other posts and documentation on how to delete the CCs entirely from the but I want them retained on the ticket for manual agent comments. Can I configure the webhook to ignore CCs or is there a way to take the CCs off and put them back on?

{
  "ticket": {
    "comment": {
    "html_body": "This is a test auto-reply.",
      "public": true,
      "author_id": "22208544138009"
}
  }
}

Posted Feb 01, 2024 · Aaron Laverack

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