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Aaron Laverack
Joined Sep 04, 2023
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Last activity Feb 07, 2024
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Latest activity by Aaron Laverack
Aaron Laverack commented,
+1
Would love to be a part of the EAP and try out this feature also :)This would work perfectly across our different teams.
View comment · Posted Feb 07, 2024 · Aaron Laverack
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Aaron Laverack created a post,
Hi All,
I have the below webhook setup to send an automated reply but I would like to only send it to the requester and ignore the CCs. I have seen other posts and documentation on how to delete the CCs entirely from the but I want them retained on the ticket for manual agent comments. Can I configure the webhook to ignore CCs or is there a way to take the CCs off and put them back on?
{
"ticket": {
"comment": {
"html_body": "This is a test auto-reply.",
"public": true,
"author_id": "22208544138009"
}
}
}
Posted Feb 01, 2024 · Aaron Laverack
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