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Zendesk Admin

Joined Jun 07, 2024

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Last activity Jun 28, 2024

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Latest activity by Zendesk Admin

Zendesk Admin commented,

Community comment Feedback - Ticketing system (Support)

Is there a release date on the schedule for this feature?

View comment · Posted Jun 28, 2024 · Zendesk Admin

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Zendesk Admin commented,

Community comment Feedback - Ticketing system (Support)

When can we get round robin enabled for omnichannel routing? We did some testing with our team this week and capacity routing does not work for us. The support leaders specifically ask for round robin as it's a more fair approach to ticket assignment. 

View comment · Posted Jun 07, 2024 · Zendesk Admin

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