Denis Tataurov

Hello Zendesk,

Are there any plans to provide webhook events for the job status updates?

Thanks!

Hi Charles Nadeau!

That's what I actually do right now. But it may be not a good in terms of UX. For example, there may be 20 comments returned: 3 are public and 17 are private. Hopefully it may be not visible for the end user (filtering doesn't break cursor pagination values) but could be confusing if the percentage of private comments is high

The API for retrieving comments doesn't allow to show only public comments. It will be nice to have such ability. Currently there may be gaps in the response of public comments because there may be some private ones in between that should be filtered out from the response.

Hello, I have the same request as Saurav. It's quite confusing when a resource doesn't have its identifier. Of course there are plenty of workarounds but it doesn't make it easier as there may be id mismatches further in the business flow.

It will be very helpful to expose id of any Zendesk resource that may be specified in the webhook template

This should work for your Ruby on Rails app:

# First calculate it (don't forget to set ZENDESK_WEBHOOK_SECRET env)
sign = Base64.encode64(
  OpenSSL::HMAC.digest(
    'SHA256',
    ENV['ZENDESK_WEBHOOK_SECRET'], 
    request.headers['HTTP_X_ZENDESK_WEBHOOK_SIGNATURE_TIMESTAMP'] + request.body.read
  )
).strip

# Then compare it with the one from request headers
sign == request.headers['HTTP_X_ZENDESK_WEBHOOK_SIGNATURE']

Found some ways to constantly generate error when creating a ticket:

• produce invalid data. For example, make subject/first comment short or empty
• create ticket on behalf of suspended user

Hello, I'm struggling to find a way to get a constant response from Zendesk API with specific error. I want it to make sure my app's tests are deterministic and not fragile. I know other services which provide some test data taht triggers specific response errors.

Is there something like that in the Zendesk API? I didn't find it in the documentation but maybe it is not documented yet. I'm interested in Ticketing API right now but actively extend Zendesk's usage.

Thanks in advance!