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Benj Gilman
Joined Sep 19, 2023
·
Last activity Jan 12, 2024
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Latest activity by Benj Gilman
Benj Gilman commented,
Trying to leverage HTML to help me but it does not seem to be reading properly. Any ideas:
{% capture tags %}
{{ticket.tags}}
{% endcapture %}
{% if tags contains "send_sms" %}
{% else %}
--
{% capture tags %}
{{ticket.tags}}
{% endcapture %}
{% case ticket.tags %}
{% if ticket.brand == 'Brand1' %}
Thank you for choosing Brand1 Support!
{% elsif ticket.brand == 'Brand2' %}
Best regards from Brand2 Support!
{% else %}
Thank you for contacting Support!
{% endif %}
View comment · Posted Jan 12, 2024 · Benj Gilman
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Benj Gilman commented,
There is no way to suppress the default ZD signatures? We have multiple brands. This is not a solution.
View comment · Posted Jan 11, 2024 · Benj Gilman
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Benj Gilman commented,
Thanks for this! Are there any placeholders that would populate a desired email and phone number based on brand and not the agent?
View comment · Posted Jan 10, 2024 · Benj Gilman
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Benj Gilman commented,
Also having trouble including a picture--where should that live?
View comment · Posted Jan 05, 2024 · Benj Gilman
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Benj Gilman commented,
Carl McDowell Appreciate your input. Would you happen to have an example of what that would look like in the signature code? Thanks
View comment · Posted Jan 05, 2024 · Benj Gilman
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Benj Gilman commented,
Hi There,
Is there any feature available that would allow different signatures depending on the brand of the end-user? A simple toggle between brands with unique signatures, for example. Thanks
View comment · Posted Jan 04, 2024 · Benj Gilman
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Benj Gilman commented,
Bumping this for any timeline for this modification. @...? The robot voice makes the function useless in our instance.
View comment · Posted Sep 29, 2023 · Benj Gilman
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Benj Gilman commented,
Hi There,
We do not want to open up our Internal FAQ to be accessible to anyone. Meaning we do not want to disable "Require Sign-In" in help center admin. We would love to use the customer-facing form feature though. Is there any kind of workaround ?
View comment · Posted Sep 19, 2023 · Benj Gilman
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