Recent searches


No recent searches

Benj Gilman's Avatar

Benj Gilman

Joined Sep 19, 2023

·

Last activity Jan 12, 2024

Following

0

Followers

0

Total activity

11

Votes

0

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Benj Gilman

Benj Gilman commented,

CommentSMS and Text message help

Trying to leverage HTML to help me but it does not seem to be reading properly. Any ideas:

{% capture tags %}
{{ticket.tags}}
{% endcapture %}

{% if tags contains "send_sms" %}




{% else %}


--

{% capture tags %}
{{ticket.tags}}
{% endcapture %}
{% case ticket.tags %}


{% if ticket.brand == 'Brand1' %}
   

Thank you for choosing Brand1 Support!


   
{% elsif ticket.brand == 'Brand2' %}
   

Best regards from Brand2 Support!


   
{% else %}
   

Thank you for contacting Support!


   
{% endif %}


View comment · Posted Jan 12, 2024 · Benj Gilman

0

Followers

0

Votes

0

Comments


Benj Gilman commented,

CommentSMS and Text message help

There is no way to suppress the default ZD signatures? We have multiple brands. This is not a solution.

View comment · Posted Jan 11, 2024 · Benj Gilman

0

Followers

1

Vote

0

Comments


Benj Gilman commented,

CommentSMS and Text message help

Thanks for this! Are there any placeholders that would populate a desired email and phone number based on brand and not the agent?

View comment · Posted Jan 10, 2024 · Benj Gilman

0

Followers

0

Votes

0

Comments


Benj Gilman commented,

CommentSMS and Text message help

Also having trouble including a picture--where should that live?

View comment · Posted Jan 05, 2024 · Benj Gilman

0

Followers

0

Votes

0

Comments


Benj Gilman commented,

CommentSMS and Text message help

Carl McDowell Appreciate your input. Would you happen to have an example of what that would look like in the signature code? Thanks

View comment · Posted Jan 05, 2024 · Benj Gilman

0

Followers

0

Votes

0

Comments


Benj Gilman commented,

CommentSMS and Text message help

Hi There,

Is there any feature available that would allow different signatures depending on the brand of the end-user? A simple toggle between brands with unique signatures, for example. Thanks

View comment · Posted Jan 04, 2024 · Benj Gilman

0

Followers

0

Votes

0

Comments


Benj Gilman commented,

Community comment Feedback - Voice (Talk)

Bumping this for any timeline for this modification. @...? The robot voice makes the function useless in our instance.

View comment · Posted Sep 29, 2023 · Benj Gilman

0

Followers

0

Votes

0

Comments


Benj Gilman commented,

CommentSecurity and user access in Zendesk Support

Hi There,

We do not want to open up our Internal FAQ to be accessible to anyone. Meaning we do not want to disable "Require Sign-In" in help center admin. We would love to use the customer-facing form feature though. Is there any kind of workaround ?

View comment · Posted Sep 19, 2023 · Benj Gilman

0

Followers

0

Votes

0

Comments