Alexander

Hello, I reported the same problem through out the support chat, and received the same response, that I should come to search for help here.

It is already really frustrating to know that all of you are aware of the issue but take part in doing nothing to better the product for the customers, The problem is simple and the answer simpler, just lower the volume of the ring tone, code it.
If that is not possible just tell the people why is it not possible. not just that all of you will take note about it and that there is not date established to fix it or discuss.

The problem has a solution within the reach of the customer. Now imagine a call-center that uses this service, 100+ people in an office with ear discomfort, if many have the same problem, maybe lowering the ring tone would be a good idea.