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Eleanor Madison

Joined Dec 04, 2023

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Last activity Feb 04, 2025

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ACTIVITY OVERVIEW

Latest activity by Eleanor Madison

Eleanor Madison commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi Walter- we are still having issued with the pdf.  The chart does not take up the size of the area allocated for it and is too tiny.

View comment · Posted Jan 13, 2025 · Eleanor Madison

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Eleanor Madison commented,

Community comment Feedback - Reporting and analytics (Explore)

Thank you for adding pdf as an option.  I am having issues with the text being difficult to read and the chart not properly filling the space.  How can I fix this?

View comment · Posted Dec 30, 2024 · Eleanor Madison

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Eleanor Madison commented,

CommentCreating dashboards

Data restrictions have a limit of 20, legacy does not have a limit so we cannot match data. (using ticket group) This is a showstopper.

 

It doesn't have exclude option, only include.  This makes it more difficult.

 

When selecting from dropdown, you pick one, then you have to reopen dropdown and scroll to find the next.  This is time consuming. Please make the dropdown multiselect. 

 

Have to say this is very frustrating process.  This was a “limited migration” - so far I am 4 hours in on one dashboard and not making much progress :(

View comment · Posted Dec 17, 2024 · Eleanor Madison

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Eleanor Madison commented,

CommentCreating dashboards

I migrated my first dashboard (that had no errors) to test it and noticed the schedule/sharing didn't carry over. When I went to schedule it I found a few critical issues. 1) it has an end date- this means it will not deliver after a year so we have to manually recreate every year- not convenient 2) it only offers CSV or Excel. We get ours in PDF (or PNG). Please allow the other options or the scheduling is useless.  I need to stop working on migrating until these are resolved.  Thanks

View comment · Posted Nov 19, 2024 · Eleanor Madison

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Eleanor Madison commented,

Community comment Feedback - Help Center (Guide)

We are attempting to create a Knock-Close automation to gain efficiencies but have found that the tag for content cues is considered an update and throws off the timing of the Knock process.  This is now causing us to fail our KPIs and may preclude us from replacing our cumbersome follow-up process.  Either allow us to disable content cue tagging or change the process so that adding the tag is not recognized as a ticket update.

View comment · Posted Apr 24, 2024 · Eleanor Madison

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