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Tien Nguyen Thanh

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Activity overview

Latest activity by Tien Nguyen Thanh
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    Tien Nguyen Thanh commented,

    Thank Jason Noor a lot for building this great app!  Just several clicks I can update the hundreds of my macro​s matching my requirement.  Bruno Muniz If you have any issues with this app, just onl...

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    Tien Nguyen Thanh commented,

    Hi Jason Noor Your recommended app does not seem work. When I fill the criteria which matches with my current macros, but no any actions execute, even though pressing enter or clicking "Update" but...

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    Tien Nguyen Thanh created a post,

    # Replies in Explore

    In Insights report, there is a metric is # Replies. But I have not found this in Explore. Note: I have been building report on SLAs dataset in Explore.

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    Tien Nguyen Thanh created a post,

    Privilege setting for many macros at them same time

    I would like to apply all my macro (~100 macros) for new group. Is there any way to update by selecting multiple macros and then update at the same time for time saving.   ...

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    Tien Nguyen Thanh commented,

    Thank Stephen for giving an alternative method on my requirement. Appreciate it! Hi Gabriel, Could you tell me more about the custom fields you mentioned?

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    Tien Nguyen Thanh created a post,

    How to create report on public comment contain specific words

    Answered

    For example, I would like to view the ticket which have public comment contains "technical issue"