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Rene Nevarez's Avatar

Rene Nevarez

Joined Sep 05, 2023

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Last activity Dec 19, 2023

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Rene Nevarez commented,

CommentAdministración de tickets

Hola!

En algunos tickets no permite que un agente que no esta asignado responda al ticket, se puede cambiar esto?

View comment · Posted Sep 06, 2023 · Rene Nevarez

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Rene Nevarez commented,

CommentDisparadores y automatizaciones

Cuando un agente abre un ticket en estado nuevo que viene desde algun canal de mensajeria no le permite enviar un comentario, solo visualizar el ticket por lo que no se puede actualizar el ticket y no activa el disparador.

¿Como puedo modificar esto?

View comment · Posted Sep 06, 2023 · Rene Nevarez

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Rene Nevarez commented,

Community commentDiscussion - Zendesk on Suite best practices

Hey!

When an agent submits a ticket using the Play mode if that ticket opens again is it possible that is assign to a different agent?

Thanks!

View comment · Posted Sep 05, 2023 · Rene Nevarez

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