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Claire Doc

Joined Aug 09, 2023

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Last activity Aug 10, 2023

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Claire Doc commented,

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Hi,

If the customer replies 'Thanks' to a Solved ticket and the agent moves the ticket back to 'Solved' without a public reply to ensure it counts as a one-touch ticket. Will the ticket fail to meet the 'Next Reply Time' SLA as no public reply was added?

View comment · Posted Aug 09, 2023 · Claire Doc

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